Returns

If you'd like to return an item, Please email us at teamstore@hebparkrgv.com
Our Standard Return Policy:
  • NO Returns/Exchanges/Refunds after 30 days of delivery date
  • ALL returned items must be in new and unused condition
  • NO Returns/Exchanges/Refunds for on sale or clearance merchandise
  • NO Returns/Exchanges/Refunds on dated or special event merchandise
  • NO Returns/Exchanges/Refunds on personalized items, FOR ANY REASON. Please make sure to choose the correct size and/or style when making your purchase
  • TO Finalize your return, proof of purchase is required
  • REFUNDS (if applicable)
    Once your return is received and inspected, we will notify you that we have received your returned item(s) and update you on the status of your refund.
    If approved, your refund will be processed and a credit will be automatically applied to your original method of payment . Once a refund is issued, the amount of time it takes for you to receive your refund will be based on processing times by both the credit card processor and your card's issuing bank. We do not control the amount of time that this will take. If you have any questions in regards to your refund, please email us at teamstore@hebparkrgv.com
  • SHIPPING RETURNS
    To return your product, please ship to: 

    Bert Ogden Arena
    ATTN: Toros Team Store
    4900 S, I-69C 
    Edinburg, TX 78542
  • YOU will be responsible for shipping costs for returning your item(s). SHIPPING COSTS ARE NON-REFUNDABLE. Please allow standard shipping and processing times for any exchanged products to reach you. It is up to you as a customer to determine if you should consider using a trackable shipping option. We cannot guarantee that we will receive your returned item(s). Please consider shipping and processing times when returning items